Scheduling & Patient Reactivation
Keep your calendar full and your chairs occupied. We handle inbound appointment booking and proactively reach out to dormant patients so you never have an empty slot.
Learn MoreVirtual Assistant Services for Healthcare Practices
Our HIPAA-compliant virtual assistants take over the tedious administrative work so your in-house team can focus on the patients standing right in front of them. From scheduling to medical billing, we keep your front desk running perfectly.
11 Specialized Services
Everything You Need to Run a Profitable Practice
Every Flexteem assistant is specifically trained for the medical and dental industry. They learn your exact EHR system, follow your unique office workflows, and show up ready to work from day one. You can pick a single service to relieve a bottleneck, or let us handle your entire front office.
Insurance Verification
Stop claim denials before they happen. We run real-time eligibility checks and pull detailed benefit breakdowns for every patient, 48 to 72 hours before they arrive.
Learn MoreInsurance Pre-Authorization
We submit authorization requests, track them relentlessly, and handle peer-to-peer scheduling so your procedures are fully approved before the patient sits in the chair.
Learn MoreDental & Medical Billing
We handle clean claim submissions, payment posting, denial management, and accounts receivable follow-up to make sure you collect every dollar you are owed.
Learn MoreCall Handling
Never miss a new patient call again. We answer your phones, route messages, and provide a professional, friendly voice representing your clinic exactly as you would.
Learn MoreVirtual Front Desk Support
Need coverage when staff is out? We provide full remote front desk support, managing your emails, faxes, and daily administrative tasks without missing a beat.
Learn MorePatient Intake & Registration
We process incoming digital intake forms, verify demographics, and fully register new patients in your software so they are ready to be seen the moment they walk in.
Learn MoreHygiene & Treatment Recall
We systematically work through your overdue hygiene lists and follow up on pending treatment plans to bring lost revenue right back into your schedule.
Learn MorePatient Follow-Ups
Turn one-time visits into lifelong patients. We handle post-procedure check-ins, satisfaction surveys, and friendly no-show recovery calls.
Learn MoreMedical Documentation
We take care of data entry, record maintenance, and transcription uploading so your clinical notes stay perfectly accurate and up to date without extra workload on your staff.
Learn MoreInsurance Checklist Management
Every payer has different rules. We track all major payer policy bulletins and maintain strict documentation checklists so every claim you submit is clean and ready for payment.
Learn MoreNot Sure Which Services You Need?
Book a free consultation and we will walk you through what makes the most sense for your exact practice volume. No pressure, just a straightforward conversation.