Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when you use our website, request information, sign up for our services, or communicate with us. This includes your name, email address, phone number, practice name, practice type, and job title. We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, pages visited, and cookies. If you provide consent for SMS communications, we collect and store your phone number for that purpose. Payment information is processed through secure third-party payment processors and is not stored by Flexteem.

2. How We Use Your Information

We use the information we collect to provide and improve our services, process trial registrations, communicate with you about your account and our services, send SMS messages with your consent, improve our website and user experience, respond to your inquiries and support requests, send marketing communications with your consent, comply with legal obligations, and detect and prevent fraud or abuse.

3. SMS Consent and Phone Number Privacy

Phone numbers collected for SMS communications are used solely for the purposes you have authorized, including appointment reminders, account notifications, and service updates. We never sell, rent, lease, or share your phone number with third parties for their marketing purposes. For complete details on our SMS practices, please review our SMS Terms & Conditions.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Necessary cookies are required for the website to function properly. Analytics cookies help us understand how visitors interact with our website. Marketing cookies are used only with your explicit consent to deliver relevant advertisements. You can manage your cookie preferences through your browser settings.

5. How We Share Your Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and providing our services, such as hosting providers and payment processors. We may also disclose information when required by law, to protect our rights and safety, or in connection with a business transfer such as a merger or acquisition.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption, access controls, and secure hosting environments. All Flexteem virtual assistants undergo HIPAA training and follow strict data protection protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. HIPAA Compliance

All Flexteem virtual assistants are HIPAA-trained and work in full compliance with HIPAA privacy and security standards. We execute Business Associate Agreements with all healthcare clients and implement strict protocols to safeguard protected health information. PHI is used only for the purpose of providing services to our clients.

8. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails. To withdraw SMS consent, simply reply STOP to any message or contact us directly. To exercise your rights, please contact us at [email protected] or call +1 (213) 291-9220.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information.

11. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, opt out of the sale of personal information (we do not sell personal information), and non-discrimination for exercising your privacy rights. To make a CCPA request, email [email protected] with the subject line "CCPA Request."

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Flexteem
Email: [email protected]
Phone: +1 (213) 291-9220
Website: hireflexteem.com